Payment Options:

    There is a $20.00 minimum purchase required on all orders. Mastercard, Visa, and American Express credit cards are accepted. Personal Checks are accepted, however, the order will be placed on hold until the check clears the bank. Terms are accepted ONLY for pre-approved customers. Prices are subject to change without notice.

 

Shipping and Handling:

Any applicable shipping and handling charges will be calculated upon check out of your product order. All orders will be shipped via UPS Ground unless alternate shipping requests are specified in the “Comments” field of the order.

     All orders placed by 12:00pm E.S.T. will ship from C.R. Onsrud, Inc. the same day unless the item(s) are back ordered.

Back Orders:

    All customers will receive an e-mailed or faxed order confirmation outlining any backordered products. All orders will be partially shipped as the product(s) become available to C.R. Onsrud, Inc.

 

Special Orders:

    If you cannot locate a needed item, please contact C.R. Onsrud, Inc. Customer Support @ (800) 638-8185.

 

Sales Tax:

The appropriate sales tax will be applied to all orders shipped within North Carolina unless you have a current tax exempt certificate on file with C.R. Onsrud, Inc. Please fax your tax exempt certificate to (704) 528-6170 prior to placing your order to ensure that you are charged accurately.

 

Return Policy:

        Only unused items will be accepted as a qualified return. A 25% re-stocking fee will apply for all orders returned. A Return Material Authorization number MUST accompany all returns to C.R. Onsrud, Inc. To obtain a RMA number, please contact C.R. Onsrud, Inc. at (800) 638-8185 or e-mail parts@cronsrud.com.

Click here for the RMA form.

 

Customer Service:

      C.R. Onsrud’s Customer Service Center is open from 8:00 am until 5:00 pm EST, Monday thru Friday excluding Holidays. Please contact us Toll Free @ (800) 638-8185.
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